Group 1 Toyota Hub City Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Hub City? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Had an appt for an oil change and it was a Very wonderful experience! From the initial text to set up the appt to the explanation of the bill. Everything was so great.
Outstanding!! The staff and quality of the service department are top notch!! Thank you much
I everyone was great! I just wished they had the capability to wash the vehicle after service.
Very fast service from start to finish Courteous and attentive to needs. Best service I have received
Took time to address my concerns and figure out what was causing a noise in my vehicle. Kept me updated on the progress. Very friendly, customer service oriented.
I don't like to visit this dealership most of the time. When I bought my previous Toyota, they refused to sell me one for a reasonable price. I bought in Dallas and saved around $10,000. So when I bought my current Toyota in Oklahoma, I swore I wouldn't go to Hub City for anything. Unfortunately, I had questions about how top use all the new features. The first time I went, Bryan lied and said my car didn't come worth remote start. The second time I went, it was for the $19.95 oil change. Same gentleman helped me and ... Read More DealerRater - Jul 2, 2026
They seem to be reliable and trustworthy. Everyone is friendly and the service doesn't take too long.
Adam was excellent with the expertise of checking me in taking my information and informing me of recall etc. He took his time even though he knew I was in a hurry but very patient with me. Thank you Adam
Everyone was very nice and helpful. Koby was the service tech and very helpful and answered all my questions
Our salesman Jeremy was great. Didn’t waste our time and showed us everything we wanted to look at. Will be my first stop when I buy my next car.
they call uber so you have a ride while they work on your car and the repair appears good
I had an appointment to have my one hundred thousand mile check up done which when I got there they didn’t know that was what I came in for. I had my appointment at 11:30 but got there at 10:30 but was informed that my car was just being started at 3:30 when I called to check on it. When they told me at 5:15 done I asked what all they did and they told me that they changed the spark plugs only to find out that they didn’t because they didn’t have them in and they were supposed to drain ... Read More DealerRater - Jun 24, 2026
Luke Mason was the best salesman I’ve ever used at a car dealership. Flawless!
Everyone was so friendly and made my purchase pain free. Thank you S. ANDREWS great salesman
Friendly, courteous, knowledge, stay in communication about my vehicle service needs, repairs are done in a timely manner. They provide an Uber to take me home and when the service is completed they pick me up and take me back to the dealership.
Service advisor Adam B. is top notch. I only work with him when I can. He knows I'm particular with my two cars that I have serviced here so he matches that energy and makes sure to get my cars taken care of exactly how I want.
Best service and technician are very knowledgeable. Service guy name Jessie was very friendly. Very good job.
It's no longer Gene Messer Toyota. The texts don't work well. They ask you to call them but then it goes to the front desk every time. The approval process on the estimates is sketchy. I'm thankful for getting my car repaired without an appointment and I suppose 2 days was reasonable. I was stranded from out of town so getting my car repaired where I made it home safely was most appreciated.
Service department is a “well oiled machine”! Fast, friendly service in a very clean environment.
I trust Toyota with my vehicles. I am on my second Toyota, only because I upgraded, and feel they keep my vehicles running smoothly. Friendly staff every time I drive onto the location. Group 1 Toyota Hub City has been my go to since 2018❤️❤️
I had a great experience and would recommend Gene Messer to anyone looking for a new vehicle
Nieves Garcia will literally help you get what you want at the price you want
Group 1 Toyota Hub City, Lubbock, TX is very fast, friendly, knowledgeable, and so helpful with any problem you may have. Especially David, one of the service advisors. I am not tech savvy and David continuously helps me with WiFi, internet connection, and understanding of dashboard panel. David is very kind and diligent to make you feel comfortable in asking questions. He always goes out of his way for you as a customer. He is a keeper. I have so much respect David and this company. I wouldn't buy a car anywhere else.
Super helpful! Listened to all of concerns and executed them well. Very impressed with this team.
Bryan and Adam are the best! Love Toyota! Than you for always taking care of my Toyota!
The sales persons, the service people are professional, kind and helpful. I appreciate each and every one of them. I travel from New Mexico for my service. They are honest and don’t overcharge. I won’t go anywhere else.
Once again the service department at Gene Messer Toyota of Lubbock quickly & efficiently diagnosed my engine code source problem & identified the cause eliminating the other possible causes using their in shop special engine analysis diagnostic computer & placing the special order replacement part on order. Shop Foreman Kyle Hair understands the engine sensor systems completely & immediately always knows in which area to test where the problem most likely is occurring saving time & money. Teamed up with efficient & courteous service writer Adam Baugher who is in constant communication with the shop he keeps me informed of ... Read More DealerRater - Jun 5, 2026
Gustavo and the Group 1 team were so accommodating and helpful in helping us purchase our new 4Runner! He kept it simple and helped us leave feeling excited and confident in our deal.
Kolby Cook handled first Toyota Care maintenance due on my Tacoma. Excellent guy to with, he handled everything extremely well and made it easy. Highly recommend!!
These guys are amazing. Kolby Cook is our advisor and he is always on top of his game. Always keeps us informed of what’s going on, if there is an issue he addresses it and does not beat around the bush. The techs are on top of their stuff and get our vehicles taken care of quickly and efficiently. Thanks Group 1 Toyota!
Helps to have appointment get in and out they keep you updated in recommendations . Love the multi check
Bryan., my. Service. Advisor took. Excellent.care of me during my service visit . High. Regards. Thank you Bryan, Tom. Vrska
I love my Toyota and I always get good service when I need it. The waiting area is comfortable when I must wait. My service writer, Colby Watts , is very helpful and explains everything..
We have bought several cars and service has always been great!! Thanks and I'm sure we will be back.
We had a great experience buying our 2025 GMC truck! Staff was friendly and efficient!
They focused on my needs and concerns and addressed them 100 percent with a smile and a handshake.
Lubbock Texas.. Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate brought me the WRONG CAR and I finally got help from someone else and had my car within seconds while Amanda was no where to be found..
Always have gotten great care of my Highlander since I bought it there in 2013.
Easy to make an appointment, oil change was done in timely manner and check out was quick. Really great service department!
This is the 5th new vehicle I've purchased from Gene Messer Toyota! And I never take the cars anywhere else for service! I love Toyota vehicles and I love My Dealership❤️
No hassle transaction in working with my sales rep. He was informed and not pushy.
Always efficient. Polite and knowledgeable service reps who listen and respect your time. Great communicators.
All the people that I have dealt with have been very supportive, helpful, and professional.
I took my Tacoma into another shop to get the ac fixed. They replaced broken parts but the AC still didn’t stay on. So I took it to Group-1: they ordered the same parts and said the problem was because the other parts weren’t OEM. I was so xxxxxx. I was planning to sue the first shop. But when Toyota went in to replace the brand new aftermarket parts they found that the wires to the AC condenser were damaged. They spent the time repairing the wires, didn’t replace the part like they had planned, and saved ... Read More DealerRater - May 1, 2026
Friendly fast service provided by the sales person and sales assistant manager. Both were attentive and helpful in making this experience special!
Everyone was very nice & helpful! First time here. Service took less time than expected. Will use again.
Always friendly and helpful, great service that addresses all my needs. I have continued to use them since 2012 and have always been treated great
They’re very professional and providing excellent services! Thank you for doing the good work!
I have purchased at least 12 vehicles from this great dealership in the last few years. I have always been treated well and look forward to my next purchase
Great customer service....and very friendly. Great teamwork and communication. Everyone seemed to be very respectful. Thank you 😊
The best around, always quick and efficient! Hospitality is always a 10/10! Everyone always has a smile on their face!
I took the car in for recall work, and it was not starting. They said battery was fine. I leave dealership and two hours later, it won’t start again. They made no effort to make it right except for me to get somebody else to help me get it started and to figure out how to get it back to the dealership.
Clean, friendly competent Time between drop off (8am) and call with estimate of repair (after 1pm) was long in my estimation. However after that job was completed quickly and correctly.
I left to get my truck fix and came back with things that were not wrong but now it is. My cruise no longer works and my collision light is on and never has been but picked up my truck. And now yall want me to pay to see what’s wrong not fair and not right. Yall need to make it right.
my dealer was amazing and very personal, would recommend to anyone who is looking for a toyota.
Lack of communication in the service department. Was told my vehicle would be ready the next day which was Friday and then didn’t hear anything. I called and didn’t get ahold of anyone until Saturday. Then they told me my parts wouldn’t be in until Monday. I asked if they could provide a loaner vehicle and they said no and that the rental places were already closed. I was without my for 3 days when I could have just picked it up and took my car back when parts were available. Poor communication on their end.
Gene Messer Toyota is a great dealership. Their service dept. is great and their sales dept. is outstanding. We bought a used 2024 Ford Maverick last Monday and the experience was exceptional!! Best car buying experience ever! Don’t ever change the way you do business!! It works!!
Excellent service, received an overall summary, fast in and out service. David was very courteous.
As usual Gene Messer Toyota took care of my car. A tire was almost flat. Fortunately I had a compressor and was able to get to GMT. They fixed it and got me back on the road. Adam was my service agent and he was great. Thank you all. I don't like to go anywhere else.
Luke made this the easiest car buying experience we have ever had and we will go back when we are ready for our next car.
The service yesterday on my Tundra truck was great! They did a fantastic job and I was happy.
Great service. Took care of some factory recalls and did my 10000 mile service. Took care of everything.
Amanda was friendly, courteous and professional. She communicated promptly and efficiently. I absolutely recommend the service department at Gene Messer Toyota.
Gene Messer Toyota Service Department takes great care of their customers! I have taken my Prius to them for over 10 years. They keep you informed + let you know if they discover additional problems. Today, while awaiting the 16 point Inspection, I recevied a text message with a video moving over my car's underside + detailing all the points. From the oil change- 'no problems', to the rear brakes 'probably needing work in 5000 miles'. Everyone is courteous + helpful. I will always take my car to them as needed.
Service was performed quickly and my oil change was completed in less than than time is told.
The agreement was honored 100%. No funny business. In and out in 45 minutes with the keys.
Great service. Addressed my issues with my Camry’s alignment that the other Toyota dealership okayed with no issues. Highly recommended and will use their service again. Thanks!
The service was great. The staff were friendly and efficient. I’m happy with my purchase.
I ton my car in for a check engine light. When they told me what the problem was I explained that the radiator was previously replaced by an auto body shop because I hit a deer over a year ago and asked if it wasn’t just a loose hose connection and I got no response just an estimate for the repair. $1665 which is astronomical. I won’t buy or use Toyota ever again. this is ridiculous!
I have my Lexus serviced at Gene Messer Toyota. They have always been very accommodating and reliable. In addition they make you feel like they genuinely appreciate your business. This is such a sharp contrast to our local Lexus dealer. On top of this, they are considerably less expensive for the same services and don’t try to sell you things you don’t need.
They’re great. The staff is incredibly kind, and their work is clean and honest. Prices feel very fair. The interior is clean and comfortable. All around a very good place to get your car serviced.
Service is great as always! Bryan is always helpful. We appreciate him. Thanks for everything.
The personal at this place is exceptional…… Caring and attentive especially. My service was promote and complete.
Good Service Friendly Staff Well educated Technician Lots of Inventory Flexible Time Quick and on time
Super easy to book appointment online and the service providers where super professional and kind. Was able to get in and out, I defiantly recommend going on a Monday when it is less busy. Was in and out within an hour and a half, and that is with them replacing my brake pads and oil.
This dealership is by far the best place ever. The work is perfection and the staff is stellar from Dave Randall, Matt Walker the service manager to all advisors. They have an A+ rating.
Adam was very courteous and professional about getting the job completed. Waiting time was minimal.
Went to have my vehicle serviced. Four people sat at their stations avoiding eye contact with me while one guy checked in a vehicle ahead of me. Ten minutes later, another vehicle arrived and a service worker approached her immediately. My vehicle was promised in 1 1/2 to 2 hours once the recall was finished but actually took 4 hours after I sent two texts for updates with no response and then a phone call. They did provide an uber for me which was nice, and they also honored my coupon.
Bryan in service was excellent. He kept us informed, was personable, and even finished ahead of schedule.
I had a good experience when getting my oil changed. At Gene Messer Toyota. Great experience from start to finish. Nice courteous employees. I was in an out in about an hour. Thanks Jesse.
I APPRECIATE the AWESOME service I receive each time I bring the Venza for service
Jessie P. at Gene Messer , Lubbock dealership has for many years given us the very best service . This continued this morning, when we needed an oil change . He absolutely took great care of my wife . Thank you Jessie .
The people are a fantastic group to work with from sales to service. Bryan Elliott got my vehicle in and out and is very personable.
Kolby did great today. The service is always fast and done correctly. The entire staff is very accommodating! Will continue to go.
The Gene Messer Team with very helpful and accommodating. I traveled from out of town, and they stayed late to make sure I could leave with the vehicle i wanted. Awesome job!
This dealership is the only one I trust totally to service my car. The work is always top notch and the customer service is always friendly and knowledgeable.
Brady, Dave, and Matt are the best around. Always get my car right in and taken care of.
My experience today was very good and I was really pleased with the service that I got at this dealership. Fantastic customer service and Amanda went out her way to make sure I get the best deals as possible..
Toyota of Lubbock is a great dealership and has a wonderful service department. It show transparency from the moment you arrive from your advisor to the technician and the video they take to the way the service manager checks on the customer’s waiting in the lounge. I absolutely would recommend this place to friends and family. Thank you for the total package in a dealership.
Oil change. Fast job. Thanks. Did a great job. Took care of me. Will be back
They are always prompt, courteous, and professional for our service appointment. They always ask if we have any questions.
These people always take great care of me and my cars. Highly recommended as they above and beyond.
Drove up with my appointment and was greeted with a smile. I was informed on where I could wait, and given instructions. I was able to either buy coffee, or opt for the ones offered for free. The place has chargers available, along with optional free scones as a provided snack. I got a text updating me for anything that was happening. I appreciated the way I was taken care of here, and will return.
We had our car serviced but also had a Doctor appointment. Bryan Womack made sure our car was serviced and we had it back on time to make it for doctor appointment. Appreciate Bryan for doing that for us.
Quick, convenient, and generous service, technicians are professional and organized to provide fair explanations. Make appointment before going there
Joe angle and Shaun are great people to work with. Would definitely recommend them to help you!
Professional service! Geoff Schramme, with his salesmanship and knowledge had us ready and out the door with our purchase
Excellent Service, especially Colby Watts! Everyone is so nice! Service Dept. Is so nice, caring & friendly!
I own a 2013 TT FJ Cruiser and don’t trust just anyone to work on her. I’ve taken her to Gene Messer Toyota and Colby’s service crew since buying her. Every single service is the best experience! From texts to keep me updated to realistic repairs or part replacement recommendations as needed. They know how special this vehicle is and they take the best care to keep her in her prime.
Although the person booking my appointment on the phone rushed to hang up and didn’t seem to care about my questions, the people in the dealership were wonderful. They made my entire servicing free of charge without me asking or a warranty or anything. I didn’t pay a cent, that was just kind of them!
Reviews & Testimonials | Group 1 Toyota Hub City
